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Originally posted by 6ixStringJack:

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Originally posted by Brenda:
Hi SIX, was on to my provider again about the problem. He thinks it is the HMDL cord. I'm not sure which one that is.

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Did he say HDMI?

I wasn't familiar with HMDL and nothing is coming up with a search on it. If he's saying HDMI, that's the cord from your graphics card/mother board out the back of your PC that attaches to your TV.

That orange blinking light you mentioned... Was that on the computer itself somewhere or on you monitor?

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I played around with the on button again last night and unplugged it from the wall. That did nothing really, I mean everything went off then when I plugged back in it just went back to the problem.

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Yeah. You really need to follow all those directions up above or it's not going to help. There's a few chips and capacitors that you will drain by doing so that wouldn't otherwise be completely drained, and the process of pulling that plug completely out of the back of your PC and re-seating it could fix the issue as well.

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Told the guy on the phone that the monitor was cold to the touch. And I think that is the majority of the problem. Because I was starting to take my meds and the sun has come out and here I am talking to you. Ugh!

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Well... Your monitor might be going buggy too. I've had a few of those go out on me too over the years, but it was never due to the cold. It was always because it was too hot.

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It is the cold in my place because the cord for the computer is on an extension cord that is plugged into an outlet on a wall that faces the outside. So cold travels right up and this monitor won't function.

TV and computer are plugged into the modem. When you do anything to the modem that resets the tv.

Yeah, once I get over my fear I will get back to you about backing things up. I know like I said I need to do that.

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Yeah. That's the main focus right now. Better to do it sooner than later and to get you into the habit of doing it regularly. Let me know.

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Be Nice. Don't be a dick.

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Originally posted by Brenda:
Sorry, it was probably HMDI. My lousy memory and hearing are a bad combo as specially at around midnight when I called. Don't remember for certain but I think he was talking about the monitor and case.
The orange light was on the monitor.

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Yeah... No worries.

I was pretty confident that it was HDMI you were talking about, but I wanted to make sure you didn't specifically know otherwise. HDMI is one of those more-or-less universal attempts we keep making at standardizing all the plugs and connectors over time. A pretty impressive cable that can transmit both the high definition video picture and the digital audio over a single cable that can easily be plugged in and out of most modern devices.

Yessir, I like it. Got Jack's Seal of Approval.




Well now we're clear that the flashing orange light is on the monitor. I want you to breathe a huge sigh of relief. THAT is the best news of all, given the current situation. I think your computer is just fine.

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Gotcha about the stuff inside. I am not pulling the plug out of the wall again. When I did that this morning everything righted itself.

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Yeah... Leave it alone for now as long as it's working.

But when it happens again, do the following:


STEP 1: WRITE DOWN THE FOLLOWING STEPS SO YOU CAN DO THEM WITHOUT YOUR COMPUTER ON.


STEP 2: Turn off the computer AND the Monitor.

STEP 3: Unplug them BOTH from the wall.

STEP 4: Find where plug attach to the back of your computer and pull it out of the computer. Wiggle it if you need to. It's probably in there pretty decent and is meant to be a tight fit.

STEP 5: Find where the plug attaches to the back of the monitor and pull it out.

*NOTE: Though the computer plug will almost certainly be able to be pulled out of the back unless you guys do things way differently in Canada, the monitor plug might not be. I'll leave that to your own judgement. On these flat screens they're not huge like they used to be and like the computer plugs currently still are, but they're more like the little connectors that you would pull in and out of a Boom Box back in the 80's and 90's. They're still usually something you can pull out. If it's possible to pull yours out, I want to make sure we do that and establish a new, solid connection.


STEP 6: Push the plugs FIRMLY back into place in both the Computer and the Monitor.

*STOP*

STEP 7: Before plugging anything back into the wall, now I want you to pull that HDMI cable out and right back in to where you took it out of, on both the back of your monitor and the back of your computer. We want to affirm we have a nice tight connection between the two devices with this cable as well.

STEP 8: Once you've done all of that, before plugging anything back into the wall, locate the power button on both your Computer and your Monitor, and I want you to just press each one in and hold them for 30 seconds each.

STEP 9: Now plug the monitor and the computer back into the wall and power everything on.

Hopefully no more orange lights.

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The guy on the phone said he has the same monitor as mine and it could be on it's way out. I hope. Too much I have noticed makes my computer slow and it will even freeze for a bit. Then it is moving the mouse all over the place to get it going again.

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Do you ever Restart your computer?

It is possible that maybe you just need to do this and it will take care of some of those odd behaviors. Maybe you've left it in and out of sleep mode for too long without a good Restart.

FYI: Shut Down is different. It powers down the PC, but it packages up the current state of everything in memory and uses that to load your PC up much quicker when you want it powered back on. This means that any current flaky issues that you are currently having are also saved in memory.

To do a pure restart, click on the Windows icon on the bottom left corner of your screen, and then click on the Power button. (If you have Windows 11, it doesn't say the word Power anymore and it just has that Universal symbol for Power now, which is that Circle with the vertical line going through the top of it).

It should pop up a little window with a few options, and you want to select the Restart option and then just let everything restart. As long as there are no viruses and no hardware problems with the PC, this should give you a fresh operating system that isn't bogged down with weeks or months worth of little bugs that build up in the memory over time and largely go unnoticed until they don't.

Getting in the habit of doing regular restarts on your computer is something we should do too.

But let's get you and your important files backed up and at least have that piece of mind now that we know you don't have a major catastrophe on your hands that isn't greater than having to buy a new monitor, plug or HDMI cable.

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You have a point. I think you might be a better teacher than my boss. Asked her one time about using a memory stick and all she did was basically do it and half explain it to me. Which was no help what so ever.

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Originally posted by 6ixStringJack:

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Originally posted by Brenda:
Sorry, it was probably HMDI. My lousy memory and hearing are a bad combo as specially at around midnight when I called. Don't remember for certain but I think he was talking about the monitor and case.
The orange light was on the monitor.

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Yeah... No worries.

I was pretty confident that it was HDMI you were talking about, but I wanted to make sure you didn't specifically know otherwise. HDMI is one of those more-or-less universal attempts we keep making at standardizing all the plugs and connectors over time. A pretty impressive cable that can transmit both the high definition video picture and the digital audio over a single cable that can easily be plugged in and out of most modern devices.

Yessir, I like it. Got Jack's Seal of Approval.




Well now we're clear that the flashing orange light is on the monitor. I want you to breathe a huge sigh of relief. THAT is the best news of all, given the current situation. I think your computer is just fine.

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Gotcha about the stuff inside. I am not pulling the plug out of the wall again. When I did that this morning everything righted itself.

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Yeah... Leave it alone for now as long as it's working.

But when it happens again, do the following:


STEP 1: WRITE DOWN THE FOLLOWING STEPS SO YOU CAN DO THEM WITHOUT YOUR COMPUTER ON.


STEP 2: Turn off the computer AND the Monitor.

STEP 3: Unplug them BOTH from the wall.

STEP 4: Find where plug attach to the back of your computer and pull it out of the computer. Wiggle it if you need to. It's probably in there pretty decent and is meant to be a tight fit.

STEP 5: Find where the plug attaches to the back of the monitor and pull it out.

*NOTE: Though the computer plug will almost certainly be able to be pulled out of the back unless you guys do things way differently in Canada, the monitor plug might not be. I'll leave that to your own judgement. On these flat screens they're not huge like they used to be and like the computer plugs currently still are, but they're more like the little connectors that you would pull in and out of a Boom Box back in the 80's and 90's. They're still usually something you can pull out. If it's possible to pull yours out, I want to make sure we do that and establish a new, solid connection.


STEP 6: Push the plugs FIRMLY back into place in both the Computer and the Monitor.

*STOP*

STEP 7: Before plugging anything back into the wall, now I want you to pull that HDMI cable out and right back in to where you took it out of, on both the back of your monitor and the back of your computer. We want to affirm we have a nice tight connection between the two devices with this cable as well.

STEP 8: Once you've done all of that, before plugging anything back into the wall, locate the power button on both your Computer and your Monitor, and I want you to just press each one in and hold them for 30 seconds each.

STEP 9: Now plug the monitor and the computer back into the wall and power everything on.

Hopefully no more orange lights.

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The guy on the phone said he has the same monitor as mine and it could be on it's way out. I hope. Too much I have noticed makes my computer slow and it will even freeze for a bit. Then it is moving the mouse all over the place to get it going again.

---

Do you ever Restart your computer?

It is possible that maybe you just need to do this and it will take care of some of those odd behaviors. Maybe you've left it in and out of sleep mode for too long without a good Restart.

FYI: Shut Down is different. It powers down the PC, but it packages up the current state of everything in memory and uses that to load your PC up much quicker when you want it powered back on. This means that any current flaky issues that you are currently having are also saved in memory.

To do a pure restart, click on the Windows icon on the bottom left corner of your screen, and then click on the Power button. (If you have Windows 11, it doesn't say the word Power anymore and it just has that Universal symbol for Power now, which is that Circle with the vertical line going through the top of it).

It should pop up a little window with a few options, and you want to select the Restart option and then just let everything restart. As long as there are no viruses and no hardware problems with the PC, this should give you a fresh operating system that isn't bogged down with weeks or months worth of little bugs that build up in the memory over time and largely go unnoticed until they don't.

Getting in the habit of doing regular restarts on your computer is something we should do too.

But let's get you and your important files backed up and at least have that piece of mind now that we know you don't have a major catastrophe on your hands that isn't greater than having to buy a new monitor, plug or HDMI cable.

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You have a point. I think you might be a better teacher than my boss. Asked her one time about using a memory stick and all she did was basically do it and half explain it to me. Which was no help what so ever.

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Was your boss a teacher? Either way, what a nice thing of you to say.

Yeah... When I'm feeling it, and I've got the patience for it, I think I'm pretty decent at it. My Grandma who did go on the computer a lot to see what family was up to and what not told everyone I was her IT guy. I think it's because I've kind of been doing that most of my life with people I know. When I was young, everybody who used to be too cool for computers suddenly wanted in when they could get free music on Napster and other stuff started drawing them in. I taught a lot of people a lot of things back then. More than half that stuff I used to know you don't even need to think about anymore now.

I was always helping out friends and family with their tech. Kinda sad now that everything just kind of works out of the box and nobody needs to really think about it anymore.

Kind of miss it, to be honest.


Let's get you back up and running.

The computer really should be fine in the cold. I think there might be a little more "psychological horror" going on in your mind about things you're noticing because you're hyper-sensitive to them because of the very obvious monitor problems manifesting at the same time.

Let's get everything backed up then get you back to square one with the cords and a proper computer restart and see if that doesn't sort out all the issues for you.

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Be Nice. Don't be a dick.

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Originally posted by Brenda:
Standerdizing is good. And it probably does look like the back of yours. Even in the stores they look the same as this monitor.

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I just put that note in there because I don't want you to keep yanking on a cord on the back of your monitor because I told you to but it turned out it's a permanent attachment. That's not me possibly insulting anyone's intelligence when I do that either. I want to keep people out of trouble is all.

I was doing a job back in my young 20's for my friend's dad. It wasn't the first job I'd done for him, but it was the first time I'd ever been on a bathroom job where we were replacing the toilet. He told me one of the things he wanted me to do was remove the wax ring and wax around the pipe, but I misunderstood what he was telling me to do and I thought he wanted me to remove the whole metal thing that stuck out. I'm no dummy, but I was also completely ignorant of how plumbing worked. I thought he wanted it out, and goddamn it even if it was going to fight me, I was going to get that damn thing out.

And that's how I broke the majority of the cast iron tab that holds in the bolts of either side of the toilet firmly to the ground for a tight seal with my flat crowbar and 200lbs of brick shithouse...



That was the only time I had ever seen this man angry about anything in my life.

Boy, I learned a couple of Life Lessons that day.

There was enough of a lip left on it to firmly bolt the toilet to the floor, but that could have ended up being a catastrophe had the break been just a little worse than it had been.


So when I say, I'll leave pulling that plug out of the back of your monitor to your own discretion, that's all I mean by it. There's an excellent chance that it will come out and if it does I want you to do it, but I don't want you to drive yourself silly pulling at something that won't ever give or even worse, pull something out that wasn't meant to be pulled out just because I said you needed to do it.

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Okay, I will relax. Was going to relax anyways tired of fighting with it.

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Good.

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Yeah. It is better. Sides that wall plugged sparked at me but it is the best one for this. I will write all that down and the next time try it. Service provider is sending me a new HMDI cord incase.

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Do you use a power strip with a switch on it for this outlet?

If you don't, you should. Not a cheapo dollar-store one either. Those can pretend to have safety features built in with LED lights that don't actually indicate anything, and switches that aren't surge protectors and are just pretending to be one.

I haven't priced one out in a long while, but I probably wouldn't plug any of my computers in a strip that didn't cost at least $10 or $15 today.

Computers and the plugs have come a long way and are much more resilient to shocks than they used to be, but having that extra little bit of insurance for so cheap is priceless.

Because you mention that sparking in that outlet has been something you've experienced, I want you to take that seriously. If you ARE using a strip but you know you got it at a dollar store or that it is a cheapo, just get yourself one that's a bit more pricey from a reputable store that isn't a dollar store. If you get a bad jolt in a storm and you've got a good protector, 9 times out of 10 the protector will survive it along with the electronics it was shielding, but even if it doesn't, it was your $15 sacrifical lamb, and not your computer with your book and no backups.

Take a day or two break from stressing now, but we're going to do those backups this week. I think I'm more nervous for you about it than you are yourself. I literally don't even want to think about some of the things I've worked on that I've lost over the years because of bad backup practices, and it would kill me to see you do that to yourself when it's such a simple thing to do.

We just have to get you to the point where you're not afraid of the stuff.

Trust me... They've made it so easy that half of these monkeys that walk around us flinging poo at each other can do them now.

You have nothing at all to worry about.

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I get restart when I want the power and I think that other time I called the provider they did a restart on their end. Maybe they did it wrong.

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See... I don't know how things are up in Canada, or even how they really are here in the States for people who don't know how computers and network really work and have to rely on the cable companies for help when they need it.

I couldn't even fathom an existence where the cable company has the permissions on my computer and network that would be necessary for them to restart my computer from their end. Network/Router, yes... But not my computer itself.

(In the back of my mind I really have just resigned myself to the fact that they probably do have this capability, despite my best efforts to the contrary, and that the Government most certainly does no matter how good you are at computers... But I don't even want to live in a world where that just becomes normalized because people can't be bothered to learn anything under the hood of the tech).


I think what they reset on their end was your network connection though, and not your computer. It would have temporarily knocked out your internet connection and service to whatever TV or other devices you have connected to it, but they didn't reset your computer itself.


What I'm asking you to do is a software based "Restart".

Not a "Shut Down" or a "reset", or any other generic term thrown out there for various ways that our modern tech can be shut down and brought back up.

On a Windows computer, I want you to physically perform a "Restart". There is no danger at all in doing this. It's just an extra step you'll do before powering down for the night. This will ensure a clean, fresh boot of Windows and any sort of odd and flaky behavior like things being "stuck" for a while or unresponsive should disappear for a while, or at least become a lot less pronounced (I don't know how old the tech you're working with is now, so some of this might just be unavoidable with age and as Windows becomes more bloated with updates).

It's not as important as getting you some good backups of your work, but it is something that you should be comfortable with doing anytime something starts acting up on you. It should always be your first thing you do when you notice anything out of the ordinary happening on your computer, as it's the most likely fix for these issues and all it costs is a few minutes of your time.

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Nah, boss was a doc. And one day I asked her about memory sticks but like I said she just basically told me what to do and sometimes I need visuals to help me. She doesn't like it if I walk up behind her to look at something. It makes her nervous.

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I don't make a good trainer at work. Not just because I prefer to work alone, but because I feel like that's a high-paid manager just pawning off his own job responsibilities onto me, and I don't abide that. And besides that, for every 10 people they hire, usually only one of the stick around for any longer than 6 months anyway, so what's the point when I have a job to do?

But I do like helping people figuring out things like this that I know they will have Zero problems doing for themselves as long as they just allow themselves to get over the fear of the unknown. Seriously... You're going to laugh at how afraid of it you were once we get you comfortable with doing it.

These days I save my fear only for things like when I'm going to be adding the generator plug to the side of my house and I have to connect it to the main power which is the single point in my house that can actually turn me into a crispy piece of bacon, even with the main shut down, because I'll be working on live electric that is supposed to be covered up when I'm doing it.

I think on that day I'll give a little prayer to God that things go smooth and maybe catch up a little with him before I give that a try.

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That's great you helping your grandmother and such. I used to have a regular IT guy, a friend. But the last I tried to get a hold of him there was no call back so I am on my own.

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Yeah... It's weird when people just disappear sometimes like that. One of the only people I ever hung out with outside of work in the last 15 years was pretty cool and probably the closest I've come to making a new friend in that time. When I was having car problems he brought his uncle's badass plug-in car charger over and let me borrow it.

Sometime shortly after that, he just vanished... Phone didn't connect anymore. He never really had any social media... just an email he never answered again. I still have that car charger. It's saved my ass more than a few times, and I've even been able to help 3 or 4 other people with it from time to time because it's so lightweight and portable for how powerful it is.

But I'd give it back in a second just to know the dude was alright and still getting by. I think his uncle wasn't doing too good if memory serves, and I think he'd probably tell me he'd forgotten about that thing and just keep it.

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I love my tech and you are mostly right. I just am freaking out.

As I said in second post all is fine now. I got the blinking orange light for a bit but I went back to bed and left it alone.

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Originally posted by 6ixStringJack:

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Originally posted by Brenda:
Standerdizing is good. And it probably does look like the back of yours. Even in the stores they look the same as this monitor.

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I just put that note in there because I don't want you to keep yanking on a cord on the back of your monitor because I told you to but it turned out it's a permanent attachment. That's not me possibly insulting anyone's intelligence when I do that either. I want to keep people out of trouble is all.

I was doing a job back in my young 20's for my friend's dad. It wasn't the first job I'd done for him, but it was the first time I'd ever been on a bathroom job where we were replacing the toilet. He told me one of the things he wanted me to do was remove the wax ring and wax around the pipe, but I misunderstood what he was telling me to do and I thought he wanted me to remove the whole metal thing that stuck out. I'm no dummy, but I was also completely ignorant of how plumbing worked. I thought he wanted it out, and goddamn it even if it was going to fight me, I was going to get that damn thing out.

And that's how I broke the majority of the cast iron tab that holds in the bolts of either side of the toilet firmly to the ground for a tight seal with my flat crowbar and 200lbs of brick shithouse...



That was the only time I had ever seen this man angry about anything in my life.

Boy, I learned a couple of Life Lessons that day.

There was enough of a lip left on it to firmly bolt the toilet to the floor, but that could have ended up being a catastrophe had the break been just a little worse than it had been.


So when I say, I'll leave pulling that plug out of the back of your monitor to your own discretion, that's all I mean by it. There's an excellent chance that it will come out and if it does I want you to do it, but I don't want you to drive yourself silly pulling at something that won't ever give or even worse, pull something out that wasn't meant to be pulled out just because I said you needed to do it.

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Okay, I will relax. Was going to relax anyways tired of fighting with it.

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Good.

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Yeah. It is better. Sides that wall plugged sparked at me but it is the best one for this. I will write all that down and the next time try it. Service provider is sending me a new HMDI cord incase.

---

Do you use a power strip with a switch on it for this outlet?

If you don't, you should. Not a cheapo dollar-store one either. Those can pretend to have safety features built in with LED lights that don't actually indicate anything, and switches that aren't surge protectors and are just pretending to be one.

I haven't priced one out in a long while, but I probably wouldn't plug any of my computers in a strip that didn't cost at least $10 or $15 today.

Computers and the plugs have come a long way and are much more resilient to shocks than they used to be, but having that extra little bit of insurance for so cheap is priceless.

Because you mention that sparking in that outlet has been something you've experienced, I want you to take that seriously. If you ARE using a strip but you know you got it at a dollar store or that it is a cheapo, just get yourself one that's a bit more pricey from a reputable store that isn't a dollar store. If you get a bad jolt in a storm and you've got a good protector, 9 times out of 10 the protector will survive it along with the electronics it was shielding, but even if it doesn't, it was your $15 sacrifical lamb, and not your computer with your book and no backups.

Take a day or two break from stressing now, but we're going to do those backups this week. I think I'm more nervous for you about it than you are yourself. I literally don't even want to think about some of the things I've worked on that I've lost over the years because of bad backup practices, and it would kill me to see you do that to yourself when it's such a simple thing to do.

We just have to get you to the point where you're not afraid of the stuff.

Trust me... They've made it so easy that half of these monkeys that walk around us flinging poo at each other can do them now.

You have nothing at all to worry about.

Quote:

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I get restart when I want the power and I think that other time I called the provider they did a restart on their end. Maybe they did it wrong.

---

See... I don't know how things are up in Canada, or even how they really are here in the States for people who don't know how computers and network really work and have to rely on the cable companies for help when they need it.

I couldn't even fathom an existence where the cable company has the permissions on my computer and network that would be necessary for them to restart my computer from their end. Network/Router, yes... But not my computer itself.

(In the back of my mind I really have just resigned myself to the fact that they probably do have this capability, despite my best efforts to the contrary, and that the Government most certainly does no matter how good you are at computers... But I don't even want to live in a world where that just becomes normalized because people can't be bothered to learn anything under the hood of the tech).


I think what they reset on their end was your network connection though, and not your computer. It would have temporarily knocked out your internet connection and service to whatever TV or other devices you have connected to it, but they didn't reset your computer itself.


What I'm asking you to do is a software based "Restart".

Not a "Shut Down" or a "reset", or any other generic term thrown out there for various ways that our modern tech can be shut down and brought back up.

On a Windows computer, I want you to physically perform a "Restart". There is no danger at all in doing this. It's just an extra step you'll do before powering down for the night. This will ensure a clean, fresh boot of Windows and any sort of odd and flaky behavior like things being "stuck" for a while or unresponsive should disappear for a while, or at least become a lot less pronounced (I don't know how old the tech you're working with is now, so some of this might just be unavoidable with age and as Windows becomes more bloated with updates).

It's not as important as getting you some good backups of your work, but it is something that you should be comfortable with doing anytime something starts acting up on you. It should always be your first thing you do when you notice anything out of the ordinary happening on your computer, as it's the most likely fix for these issues and all it costs is a few minutes of your time.

Quote:

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Nah, boss was a doc. And one day I asked her about memory sticks but like I said she just basically told me what to do and sometimes I need visuals to help me. She doesn't like it if I walk up behind her to look at something. It makes her nervous.

---

I don't make a good trainer at work. Not just because I prefer to work alone, but because I feel like that's a high-paid manager just pawning off his own job responsibilities onto me, and I don't abide that. And besides that, for every 10 people they hire, usually only one of the stick around for any longer than 6 months anyway, so what's the point when I have a job to do?

But I do like helping people figuring out things like this that I know they will have Zero problems doing for themselves as long as they just allow themselves to get over the fear of the unknown. Seriously... You're going to laugh at how afraid of it you were once we get you comfortable with doing it.

These days I save my fear only for things like when I'm going to be adding the generator plug to the side of my house and I have to connect it to the main power which is the single point in my house that can actually turn me into a crispy piece of bacon, even with the main shut down, because I'll be working on live electric that is supposed to be covered up when I'm doing it.

I think on that day I'll give a little prayer to God that things go smooth and maybe catch up a little with him before I give that a try.

Quote:

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That's great you helping your grandmother and such. I used to have a regular IT guy, a friend. But the last I tried to get a hold of him there was no call back so I am on my own.

---

Yeah... It's weird when people just disappear sometimes like that. One of the only people I ever hung out with outside of work in the last 15 years was pretty cool and probably the closest I've come to making a new friend in that time. When I was having car problems he brought his uncle's badass plug-in car charger over and let me borrow it.

Sometime shortly after that, he just vanished... Phone didn't connect anymore. He never really had any social media... just an email he never answered again. I still have that car charger. It's saved my ass more than a few times, and I've even been able to help 3 or 4 other people with it from time to time because it's so lightweight and portable for how powerful it is.

But I'd give it back in a second just to know the dude was alright and still getting by. I think his uncle wasn't doing too good if memory serves, and I think he'd probably tell me he'd forgotten about that thing and just keep it.

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I love my tech and you are mostly right. I just am freaking out.

As I said in second post all is fine now. I got the blinking orange light for a bit but I went back to bed and left it alone.

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Yeah. You'll be fine.

But seriously. Just chill for a few days and breathe. We'll get all this done.

But I want you to buy a new thumb drive if you don't have a good name brand drive. At least one, but 2 or 3 if you can find them cheap either separate or in a bundle. Size does not matter at all, so don't even worry if it's 1GB or 8GB or 64GB or 256GB or whatever size it is. For what you need the very smallest still available on the market would be way more than enough. We just want you to have a good brand name sold by a reputable store at the best price.


Class starts this week. Let me know when you're ready.

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Be Nice. Don't be a dick.

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