ARRGHHHhhhhh ... :banghead: by rue

REAL WORLD EVENT DISCUSSIONS

ARRGHHHhhhhh ... :banghead:

POSTED BY: RUE
UPDATED: Wednesday, May 6, 2009 12:46
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VIEWED: 849
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Wednesday, May 6, 2009 8:59 AM

I have a vote and I'm not afraid to use it!

global company ...
fancy website ...
worldwide presence ...
'contact us' webform to fill out ...
local customer support ...

... and not a SINGLE phone number to call !

All I have is just one gorram question !

***************************************************************

Company name witheld to reduce possibility of multi-million dollar lawsuit.

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Wednesday, May 6, 2009 9:22 AM

SERGEANTX

Yup... seems to be the norm lately. They value their customers so much they go out of the way to avoid them.

SergeantX

"Dream a little dream or you can live a little dream. I'd rather live it, cause dreamers always chase but never get it." Aesop Rock

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Wednesday, May 6, 2009 10:02 AM

EVILDINOSAUR

yea, extremely annoying, especially for someone in my position. I work at a technical support line and quite often I'll get calls that aren't for technical support, but I was the only number the caller could find.

"Haha, mine is an evil laugh."

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Wednesday, May 6, 2009 10:10 AM

SIGNYM

I believe in solving problems, not sharing them.

At least you didn't get a number that placed you in an endless loop of "For current account information press one, for loans press two ..." and then drops your call! My bank has absolutely NO NUMBER just to speak to someone except for opening an account. So I go there. It's very annyoing for both of us.

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We should have strapped him into a glider, filled it nose heavy w/ explosives, and dropped his Allah lovin' ass into a large, empty field. After which, release wild boars into the area so they could make good use of his remains. Now THAT's justice.- rappy

Yeah, that's what Sheikh Issa said. Seems you both have a lot in common.- signy

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Wednesday, May 6, 2009 10:11 AM

RUE

I have a vote and I'm not afraid to use it!

"... quite often I'll get calls that aren't for technical support, but I was the only number the caller could find."

And oddly enough - I was looking FOR technical support and found nada.

***************************************************************

Silence is consent.

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Wednesday, May 6, 2009 10:23 AM

SIGNYM

I believe in solving problems, not sharing them.

Somehow

Quote:
I work at a technical support line and quite often I'll get calls that aren't for technical support, but I was the only number the caller could find.

Combined with

Quote:
"Haha, mine is an evil laugh."

paints a very funny picture to me! Does it to you too?

----------------------
We should have strapped him into a glider, filled it nose heavy w/ explosives, and dropped his Allah lovin' ass into a large, empty field. After which, release wild boars into the area so they could make good use of his remains. Now THAT's justice.- rappy

Yeah, that's what Sheikh Issa said. Seems you both have a lot in common.- signy

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Wednesday, May 6, 2009 10:29 AM

FREMDFIRMA

Ayep, but the "sell you more shit" line is clearly indicated, open 24-7 and fully staffed, isn't it ?

To which my response is "no sale".

Unless I got no choice, I will not do business with a "machine", and if I should happen to find myself in phone-tree runaround hell, I got some right... *interesting* ...software which gets loaded just prior to their phone system going completely haywire.

Here's one hint you can drop to those folks, if you do not MAN your phones, someone else can take control of them, and international phone sex lines can be expensive.

-Frem

It cannot be said enough, those who do not learn from history, are doomed to endlessly repeat it

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Wednesday, May 6, 2009 12:46 PM

KWICKO

"We'll know our disinformation program is complete when everything the American public believes is false." -- William Casey, Reagan's presidential campaign manager & CIA Director (from first staff meeting in 1981)

Quote:
Originally posted by SergeantX:
Yup... seems to be the norm lately. They value their customers so much they go out of the way to avoid them.

SergeantX

"Dream a little dream or you can live a little dream. I'd rather live it, cause dreamers always chase but never get it." Aesop Rock

Yup, it seems that some genius figured out that paying an actual human to waste time talking to customers was a huge expense for most companies, so to save money they've decided that they should just route you into phone-tree hell.

Mike

Build a man a fire and he'll be warm for a day...
Set a man on fire and he'll be warm for the rest of his life.

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